ContactPilot

Your Payment Workflow Will Soar

admin — Wed, 25 Feb 2009 09:45:05 +0000

Arm your merchant services agency with the tools to deliver secure, flexible and powerful payment processing from sale to fulfillment.

ContactPilot’s Merchant Services Suite is a complete set of tools geared to help you to take control of your data, protect your business and optimize your workflow.

The Merchant Services Suite Includes:

Hub 2

Securely and easily process credit cards, ACH and check draft transactions. Manage your merchants and their transaction activity. Control the flow from sale, to quality auditing, and on to any number of banks or processors.

Skycap CS 2

Skycap CS is a small but powerful customer service solution that can be tailored to provide custom search and annotation capabilities.

Checkpoint QC 2

Built to fill the gap in quality assurance between telesales centers and their merchant service providers, Checkpoint QC is a complete voice contract auditing tool that can be easily and quickly deployed across multiple locations.

Payment Gateway Solution – Hub 2

admin — Wed, 25 Feb 2009 09:27:01 +0000

Need a payment gateway? Securely and easily process credit cards, ACH and check draft transactions.

Manage your merchants and their transaction activity. Control the flow from sale, to quality auditing, and payment on to any number of banks or processors. Create an endless number of fee schedules and settlement schedules, and apply them as needed. Issue commission reports to your ISOs. And do it all without investing in custom software.

For Merchant Service Providers

As a payment processing tool, Hub 2 gives merchant service providers complete control over their customer set-up, fee scheduling, settlement scheduling, and reporting. It provides them with an intuitive interface to manage merchant deposits and credit card authorization requests, and to follow the complete history and details of those requests from the moment they are submitted to the time they are settled.

For Merchants

For merchants, Hub delivers ease-of-use like no other system does. Users are free to batch-deposit check-drafts payments, or simply copy-and-paste their spreadsheet data to the Hub 2 Salesheet, where it is immediately run through validation. The Hub 2 API is provided to merchants for online credit card payments, and — when a MOTO account is provided by their processors — Hub 2 includes an easy-to-use virtual terminal. Once a settlement report is issued by the processor, it immediately becomes available to the merchant via the Hub 2 interface.

Features At a Glance

Access restricted to only registered IP addresses
Connects to a remote ContactPilot Hub database for easy data sharing at multiple locations
Provides client and settlement management tools
Supports multiple export and import formats, API connections, and multiple banks
User-friendly search functions
Manual override of transaction status available
Complete view of transaction details and access history
Built-in voice contract player for recordings stored on ContactPilot servers
Manual payment cancellation and refunds
Batch upload of check transactions, copy-and-paste transaction salesheet, credit card API, and Virtual Terminal (where applicable)
SFTP connection to and from banks (customized upon request)
Result files imported from bank auto-update transaction status

System Requirements

Powered by Adobe® Flex™ and deployed via the Adobe® AIR™runtime, Skycap delivers the usability of rich internet applications, but with the power and tools found in a desktop applicaiton.

Supported Operating Systems: Microsoft® Windows™ (2000, XP, Vista), Apple® OSX™ (Tiger, Jaguar), Linux (Ubuntu, Fedora, OpenSUSE)
Players: Adobe® Flash™Player 10
Runtimes: Adobe® AIR™runtime

* May be tailored for other industries or needs. Please consult ContactPilot Support for more.

Customer Service Tool – Skycap CS

admin — Wed, 25 Feb 2009 09:23:21 +0000

Small yet powerful, Skycap CS is a multi-location customer service solution that can be tailored to provide custom search and annotation capabilities.

Across the room or across the globe, your service agents will be empowered with responsive, rich, easy-to use data retrieval and customer service features that aren’t cluttered by frivolous and confusing extras.

Features At a Glance

Access restricted to only registered IP addresses
Connects to a remote ContactPilot Hub database for easy data sharing at multiple locations
Allows for multiple connections for a one-to-many relationship between Customer Service agencies, merchant service providers and merchants using the Hub 2 platform
User-friendly search functions that provide limitless query combinations
Selection of multiple query results
Quick-reference view of pertinent contact information
Built-in voice contract player for recordings stored on ContactPilot servers
Complete or restricted record history view
Easy annotation tools
Record actions built-in for merchant services* such as transaction cancellation and refunds
Allows user to select whether or not a lookup is for a billable call

System Requirements

Powered by Adobe® Flex™ and deployed via the Adobe® AIR™runtime, Skycap delivers the usability of rich internet applications, but with the power and tools found in a desktop applicaiton.

Supported Operating Systems: Microsoft® Windows™ (2000, XP, Vista), Apple® OSX™ (Tiger, Jaguar), Linux (Ubuntu, Fedora, OpenSUSE)
Players: Adobe® Flash™Player 10
Runtimes: Adobe® AIR™runtime

* May be tailored for other industries or needs. Please consult ContactPilot Support for more.

Voice Auditing – Checkpoint QC

admin — Wed, 25 Feb 2009 09:05:38 +0000

Voice contract auditing tools that fill the quality assurance gap between telesales centers and their merchant service providers.

Checkpoint QC is a robust voice contract auditing tool for call centers, telesales centers, and merchant service providers that can be easily and quickly deployed across multiple locations.

For Auditing Administrators

With Checkpoint QC, auditing administrators can very quickly add or modify merchants and sales programs, as well as edit and attach actual contract script text. From there, the Checkpoint QC Script editor provides drag-and-drop inclusion of transaction data fields — thus allowing Checkpoint to “fill in the blanks” with actual record data when viewed in a live auditing session.

To ensure that agents are diligent in their work, administrators may implement required form questions related to the agreements in audit. The agents’ responses to these questions may be reviewed alongside the data provided by the merchant, thus exposing any inconsistencies.

For Auditing Agents

Once logged-in to the system, Auditing Agents are “fed” recordings from the ContactPilot server, along with transaction data and populated scripts. With these tools at hand, the agents are free to click on areas within the script in order to tag problem spots in the recording, and to disposition the agreement as having passed or failed the audit. Alternately, should the agent require a second opinion, he or she may choose to forward the record to a designated Auditing Supervisor for further review.

Features

Access restricted to only registered IP addresses
Connects to a remote ContactPilot Hub database for easy data sharing at multiple locations
Allows for multiple connections for a one-to-many relationship between Quality Control centers, merchant service providers and telesales centers
User-friendly administrative and management tools provide the freedom to self-manage sales program auditing
Verbal script attachments make training a breeze, and provide even seasoned agents a boost when auditing new programs
Hassle-free session management: agents are fed records according to the preferences of the Administrator
Voice contract player for recordings stored on ContactPilot servers
Quick-reference view of pertinent record data
Easy sharing of problem records between Agents and Supervisors
Click-and-tag session scripts for easy annotation
Script tags marked by references to problem paragraph, instance, and field for future reporting
Optional required form fields ensure that agents stay diligent in their work

System Requirements

Powered by Adobe® Flex™ and deployed via the Adobe® AIR™ runtime, Checkpoint QC delivers the usability of rich internet applications, but with the power and tools found in a desktop application.

Supported Operating Systems: Microsoft® Windows™ (2000, XP, Vista), Apple® OSX™(Tiger, Jaguar), Linux (Ubuntu, Fedora, OpenSUSE)
Players: Adobe® Flash™Player 10
Runtimes: Adobe® AIR™runtime

* May be tailored for other industries or needs. Please consult ContactPilot Support for more.

ContactPilot Solutions Customization

admin — Sun, 22 Feb 2009 11:06:54 +0000

Our suite of tools deliver a secure and stable platform on which to perform the tasks required to efficiently manage your data. But as your business grows and changes, so might your needs. Our developers are here to help.

For merchant processors, the need for customization can come swiftly; new banking relationships, new merchants and new resellers might mean new procedures and new reporting extensions. Luckily, our developers are accustomed to meeting these needs, and our software solutions were designed with customization and cost-effectiveness in mind.

Our team of programmers will review and assess the scope of your customization project, and we will provide you with a cost estimate and delivery schedule in a timely manner. As most customizations prove to be minor in scope, they can usually be accomplished within a matter of days. And with fair warning, our developers can complete the work without any negative affect on your workflow whatsoever.

If you have questions about our customization services, please feel free to get in touch with us. One of our representatives will get back in touch within 24 hours.

Protected: Application Downloads

admin — Sun, 23 Mar 2008 19:06:39 +0000